Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received a mistake coming from your local shipping service and might like to terminate your order, first check your email and/or spam filtration system this means you clicked about the correct shipping and delivery address and/or URL. Once this offers been done, when you are continue to interested in continuing, just reply to the e mail with the information on your request and you may greatly appreciate virtually any assistance you may possibly offer. For technological issues, you might need to make contact with customer care via their particular telephone number: (Toll Free). Alternatively, if a person have any some other questions, you could send us a good email and we all will try our best in order to assist you.
Your package deal appear at your own door within more effective to ten working days. Please note that will shipping times may vary from 1 courier company to be able to another. It is therefore, constantly preferable to order with a reputable company. To assist ensure your package deal arrives safely, all of us always advise that will you sign your parcel’s “Thanks Regarding Sending” section mainly because it arrives. Your nearby delivery services are usually required to obviously display this signature confirmation on all sent items, including Element Vape products.
When your parcel is here at your doorway, you will need to collect this as soon since possible. This is normally done by Vape Shop completing a self-addressed, stamped envelope with your return tackle and tracking amount. Upon arrival, keep your unit is totally charged and well prepared to start using that immediately. Tend not to wait for your Element Vape product in order to warm up; this cannot be stressed enough, particularly in the case of rechargeable batteries.
As layed out within the above section, when shipping in order to UK residents, shipping and delivery will be facilitated simply by among our across the country network of courier companies, such because DPD, FED EX or UPS – but please permit for additional costs to be taken into consideration when placing your purchase. Customers located inside the Republic of Ireland are not allowed to buy online. In most cases, customers located within the Republic of Ireland in europe will be not able to purchase the item with the use of credit cards or free e cards. We all are currently going through some issues together with credit card scams in European countries and in certain cases, payments made applying these methods might be declined or perhaps reversed. In addition, all deliveries to EU customers may be controlled by taxes and import tasks.
When shipping internationally, make sure you note that customs procedures are really time-consuming and usually require the assistance of a good independent customs agent. In the case of an brought in product, delivery occasions will be reliant on your courier’s international delivery support and transit times may greatly go beyond our internal shipping and delivery estimates. Should you be unsure of expected transit times, please get in touch with us immediately. International orders will usually arrive within 3 to 5 business days following payment has recently been received.
For all questions relating to this matter, make sure you note that all questions should be focused towards our company headquarters. Should a person need for making adjustments or inquire about our services inside general, you could do so from anytime during business hours, Monday by means of Friday, except Sunday, Wednesday, and Thurs. Should you possess any other queries, you can either contact our client service team or perhaps one of our own sales representatives at the main office. If you prefer to place your order on the internet, you are welcome to visit our website and follow the particular simple instructions provided. All billing plus ordering information may be provided at the click associated with a button.
As usually, we strongly advise that all purchases be paid regarding entirely before delivery or delivery associated with products. Any adjustments to shipping or delivery policies is going to be clearly indicated after receipt of repayment. In the celebration of a problem in any merchandise, please contact us all right away for a return or substitute. As long as your satisfaction is our number one priority, we will work along with you to make sure that you possess the very best electronic products available.